EVERY PURCHASE IS FINAL ONCE THE FISH IS ARRIVED SAFELY, HEALTHY AND SOUND. We will replace or refund any DOA fish. NO question asked, please proof it by a picture of DOA fish in its shipping bag. DO NOT OPEN IT.

REFUND AND REPLACEMENT for DOA fish only, shipping and handling cost is not included.

BULK PURCHASE will be added 5% reserve to replace any possible doa.

SHIPMENT TO THE FOLLOWING COUNTRIES : USA , CANADA , AND AUSTRALIA will be through a trans-shipper, who will be handling importation and re-shipping the fishes to final destination. There will be and additional DOMESTIC SHIPPING AND HANDLING FEE charged by the trans-shipper.

ALL OTHER COUNTRIES will be shipped directly by courier. please ask for the shipping and handling costs.

PLEASE ALLOWS 2-4 WEEKS for shipping after ordering.